Most standard shipping orders within the United States process and ship within 3 business days from date of order and arrive within 2-5 business days after that. (Please allow up to 10 days for Alaska and Hawaii orders)
Canadian, Australian, European and all International orders have flat shipping fees that are listed at checkout. We do not cover country duty or import fees, that is the responsibility of the customer.
All Sky-haven products are packaged and shipped in such a way as to ensure safe delivery, and we've chosen carriers with great track records. Once shipped, transit time within the USA is generally 2-5 business days.
Shipping fees are non-refundable.
Any shipments received as damaged need to be reported to Skyhaven Travel info@skyhaventravel.com within 72 hours of receipt.
International shipments may have additional tariffs/customs which are the sole responsibility of the customer.
Please make sure to input your correct email when placing your order so you receive your purchase confirmation email. We’ll also send you a shipping/tracking confirmation email within 1-4 days of your order, so you’ll know exactly what to expect and likely when to expect it.
Delivery times are not guaranteed by SKY-HAVEN and may be affected by logistics, inclement weather and any unforeseen circumstance. If you need to receive product by a specific date for a flight, please contact us at info@skyhaventravel.com to advise likelihood of receiving product by your required date.
We generally process and deliver orders Monday-Friday (excluding holidays). Saturday and/or Sunday deliveries may potentially be available for some expedited orders.
We use a variety of shipping carriers to make sure we deliver your order as soon as possible.
We are on your side. If you have a unique need, let us know beforehand and we will try to accomodate that.
